Which feature should you use?

DRAG DROP
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
Select and Place:

Correct Answer:

Explanation/Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements04 – Describe Dynamics 365 Field Service