A customer plains to replace their storage array with an HP 3PAR StoreServ 10800 Storage System. This array stores sensitive data and must be highly available. The solution must comply with all legal requirements for securing sensitive data. Which level of service you recommend for the new HP 3PAR StoreServ array?
A. Support Plus 24
B. SupportPlus 24 with Data Media Retention
C. Proactive 24 with 6-hour CTR
D. Critical Service with Data Media Retention
Correct Answer: C
Explanation/Reference:
Explanation:
Support plus 24
24x7x365 hardware and software services – plus cost-saving software updates and more. HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year.
Choose Support Plus 24 when you need to: Improve uptime with responsive hardware and software services available anytime, cost-effectively obtain expert 24×7 hardware and software support, enjoy consistent service coverage across geographically dispersed sites. Proactive 24 Proactively enhance your environment’s stability, effectiveness, and efficiency. HP Proactive 24 Service is an integrated hardware and software support solution that combines efficient problem prevention with responsive technical assistance whenever you need it. This HP Care Pack extended warranty service not only improves the effectiveness of technologies across your networking infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to our expertise as issues arise. An assigned HP account manager serves as your primary contact for proactive services and access to our broad base of technical resources. Your account manager works closely with your IT staff to understand your environment and goals, document all the components of your infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through state-of-the-art remote tools.
HP Support Plus
Provides support for both hardware and software during standard business hours.
HP Support Plus 24
Extends HP Support Plus coverage to 24×7
HP Proactive 24
Complements internal IT resource with proactive services that minimize downtime and improve the IT environments’s effectiveness.
Critical Service with Defective Media Retention
HP Care Pack services with Defective Media Retention (DMR) HP recently announced the introduction of HP Care Pack services with Defective Media Retention (DMR) which allows customers to ensure their data safe and secure by maintaining control over defective storage disks for just a 10% uplift in their Care Pack expenditure