Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?

Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?
A. SPAN port monitoring
B. desktop monitoring
C. remote SPAN monitoring
D. reflector port monitoring
E. ESPAN monitoring

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