A user calls a technician to report issues when logging in to a vendor’s website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user’s office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Choose two.)
A. System files have been deleted
B. Proxy settings are configured improperly
C. The OS has been updated recently
D. There are disabled services on the vendor website
E. Program file permissions have changed recently
F. There is a rogue anti-malware program
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” The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user’s office.” So clearly a network problem – not a computer problem.
B – Proxy settings configured improperly – on the proxy server itself – would affect the network
C – “The OS” could quite possibly be the WAP (access point) OS updates – it’s a network problem
Not A – system files pertains to a computer – not a network – it’s a network problem
Not D – any disabled services on the vendor site would’ve also affected the technician before going to the office
Not E – File permissions pertains to the computers – not to the network – it’s a network problem
Not F – anti-malware programs run on computers – not on network devices such as WAPs and modems