Home » Microsoft » 70-532 v.2 » Which of the following describes what is meant by the ITIL Service Strategy component?
Which of the following describes what is meant by the ITIL Service Strategy component?
A. Defining processes required to manage the solution.
B. Designing the solution to the ITIL specifications.
C. Ensuring changes are designed to meet customer expectations.
D. Understanding the intended customer and what services are required.
Correct Answer: D
Explanation/Reference:
Explanation:
The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
References: http://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy
