Home » Microsoft » 70-532 v.2 » Which of the following ITIL processes?
Consumption statistics for individual cloud service offerings is used by which of the following ITIL processes?
A. Supplier management
B. Continuous service improvement
C. Service level management
D. Information security management
Correct Answer: C
Explanation/Reference:
Explanation:
ITIL defines Service Management as "a set of specialized organisational capabilities for providing value to customers in the form of services".
The managed service provider will intermediate between the cloud service provider and consumer, aligning the two and ensuring minimal service disruptions.
ITIL Service Level Management aims to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
References:
https://blog.kloud.com.au/2016/04/06/consumption-based-service-management/
http://wiki.en.it-processmaps.com/index.php/Service_Level_Management
