Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid. Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client. Which of the following settings or features is responsible for the problems Ann is experiencing?
A. Full device encryption
B. Account lock
C. Multifactor authentication
D. Strong password requirements
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None of these answers are correct.
Not A – “Full device encryption” – if Ann was able to access her email app then “full device encryption” isn’t the problem
Not B – Account lock – Ann would have received an “account locked” message instead of “invalid credentials” message.
Not D – “Strong password requirements” would not have popped up a message saying “credentials are invalid” during the original login attempt.
Not C – “Multifactor authentication” – Ann was never prompted to provide another piece of authentication (the question doesn’t say she was) – instead Ann got “invalid credentials” and was then permitted to change her old password without ever being prompted for another piece of authentication.