A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet.
Which of the following should the technician check FIRST?
A. VPN
B. DHCP
C. NAT
D. DNS
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Why would you think its the DNS, it states that “the user is able to access the internet” Ans=A
D. DNS – with improper DNS settings the user could still connect to the internet but not to the office resources – the user should ping the office server – if the ping is unsuccessful there is a DNS issue.
Not A – The question doesn’t say that the user connects via a VPN
dude they’re working remotely and have no access to office files but has access to internet. its kind of obvious need to connect to the office VPN.