A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?
A. Run the scan again to ensure all malware has been removed
B. Quarantine the infected workstation from the network
C. Install all of the latest Windows Updates to patch the system
D. Educate the user on safe browsing practices
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D. Educate the user on safe browsing practices – The question says “The technician…enables System Restore” – step 6 (below) has been completed, so now do step 7 –
[The 7 Steps of Malware Removal:
1 – Identify and research malware symptoms
2 – Quarantine infected systems
3 – Disable System Restore
4 – Remediate infected systems (update antimalware software/scan and use removal techniques)
5 – Schedule scans and run updates
6 – Enable system restore and create restore point
7 – Educate the user
This is an excellent catch MelB and now that I remember seeing this in the 900 series I am certain you are correct.