According to the troubleshooting methodology, which of the following steps will help a technician gather information about a network problem? (Select TWO).
A. Test solutions.
B. Duplicate the problem
C. Establish a theory of probable cause
D. Question-users
E. Implement preventive measures.
F. Document findings
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Given below is the sequence of steps recommended to be followed while solving a network problem:
1. Information gathering – Identify symptoms and problems
2. Identify the affected areas of the network
3. Determine if anything has changed
4. Establish the most probable cause
5. Determine if escalation is necessary
6. Create an action plan and solution identifying potential effects
7. Implement and test the solution
8. Identify the results and affects of the solution
9. Document the solution and the entire process