A company uses a managed IDS system, and a security analyst has noticed a large volume of brute force password attacks originating from a single IP address. The analyst put in a ticket with the IDS provider, but no action was taken for 24 hours, and the attacks continued. Which of the following would be the BEST approach for the scenario described?
A. Draft a new MOU to include response incentive fees.
B. Reengineer the BPA to meet the organization’s needs.
C. Modify the SLA to support organizational requirements.
D. Implement an MOA to improve vendor responsiveness.
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C
Modify the SLA. Service level agreements dictate how fast a company has to respond and penalties if they don’t.