Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?
A. when the call is routed to an agent
B. when the call is first post-routed from Cisco Unified Customer Voice Portal
C. when the call terminates and data is written to the Cisco TCD table
D. when a call-routing script hits the first Queue to Skill Group node

cisco-exams

Leave a Reply

Your email address will not be published. Required fields are marked *


The reCAPTCHA verification period has expired. Please reload the page.