A user is experiencing issues connecting to a Cisco AnyConnect VPN and receives this error message:
The AnyConnect package on the secure gateway could not be located.
You may be experiencing network connectivity issues. Please try connecting again. Which option is the likely cause of this issue?
A. This Cisco ASA firewall has experienced a failure.
B. The user is entering an incorrect password.
C. The user’s operating system is not supported with the ASA’s current configuration.
D. The user laptop clock is not synchronized with NTP.
I agree with BN
C is correct
Error: “The AnyConnect package on the secure gateway could not be located”
This error is caused on the user’s Linux machine when it tries to connect to the ASA by launching AnyConnect. Here is the complete error:
“The AnyConnect package on the secure gateway could not be located. You may
be experiencing network connectivity issues. Please try connecting again.”
Solution
In order to resolve this error message, verify whether the Operating System (OS) that is used on the client machine is supported by the AnyConnect client.
C is the right answer. The user’s OS is not supported with the ASA’s current configuration aka there is no AnyConnect image that matches the user’s OS.
Reference: https://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-firewalls/212972-anyconnect-vpn-client-troubleshooting-gu.html#anc44
Correct answer is A because ASA doesn’t has AnyConnect image on it’s flash