Which option is the most likely cause of the failure?

Refer to the exhibit.

642-243-unified-contact-center-enterprise-support-ucces_img_021
An agent in a Cisco Unified Contact Center Enterprise system is reporting that the system is automatically changing the agent’s state from “Ready” to “Not-Ready” for no apparent reason.
In the Cisco Unified Communications Manager configuration, the default Calling Search Space for the CTI Ports and CTI Route Points is “Calling Party.”
Given the log file and Cisco Unified Communications Manager configuration, which option is the most likely cause of the failure?
A. The agent walked away from the desk without putting him or herself into “Not Ready.” To resolve this issue instruct the agent to put his or her phonein a “Not Ready” state before leaving the workstation.
B. The error is caused by a Cisco Unified Communications Manager Calling Search Space mis-configuration.The Calling Search Space of the CTI Route Point 1208 needs to have the agent’s extension 613373 in Cisco Unified Communications Manager.
C. The error is caused by a Cisco Unified Communications Manager Calling Search Space mis-configuration.The Calling Search Space of the calling device needs to have the agent’s extension 613373 in Cisco Unified Communications Manager.
D. The agent’s extension 613373 is not associated with the IP-IVR JTAPI/CTI user in Cisco Unified Communications Manager. From the Cisco Unified
Communications Manger Administration > User; add extension 613373 as a controlled device.

cisco-exams

Leave a Reply

Your email address will not be published. Required fields are marked *


The reCAPTCHA verification period has expired. Please reload the page.