The service desk frequently receives email requests directly from contacts that are not currently in Microsoft Dynamics CRM.
You need to configure an automatic case creation rule to ensure that these requests are not overlooked.
Which option should you select in the case creation rule?
A. Cases for email from unknown senders
B. Automatic email response to customer on case creation
C. Cases for activities associated with a resolved case
D. Cases if a valid entitlement exists for the customer
