You receive an email from a customer asking to discuss their need for some of the services and products your company offers You need to track this conversation in Microsoft Dynamics 365 and manage this transaction.
Which record should you use to manage this transaction?
A. Quote
B. Order
C. Lead
D. Opportunity
Customer is no longer a prospect, that means you have already an account or a contact, so the next stage is Opportunity. The correct answer is D
I re-read the question and answer is correct, is Lead on an existing customer (either contact or account), then you can associate the lead with the existing customer and start the proper sales process qualify > develop > propose > close