Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?
A. Product Sales Specialist
B. Renewals Manager
C. Account Manager
D. Customer Success Manager

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