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Which step in the problem-solving model is important to accurately interview end users to get all the pertinent details of the problem?
A. Implement Action Plan
B. Define the Problem
C. Consider the Possibilities
D. Create Action Plan
E. Gather Facts
F. Observe Results
G. Restart Problem-Solving Process
H. Problem Resolved
Correct Answer: E
Explanation/Reference:
Explanation:
http://www.cisco.com/en/US/docs/internetworking/troubleshooting/guide/tr1901.html Step 2 Gather the facts that you need to help isolate possiblecauses. Ask questions of affected users, network administrators, managers, and other key people. Collect information from sources such as network management systems, protocol analyzer traces, output from router diagnostic commands, or software release notes.
