Your network contains a Lync Server 2013 infrastructure and a Microsoft Exchange Server 2013 organization. You have three distribution groups. The groups are configured as shown in the following table.
Correct Answer:
Explanation/Reference:
Explanation:
Box 1: Create a new informal response group.
Box 2: Create a new response group queue
Box 3: Create a new workflow
Note:
* The Response Group application in Lync Server 2010 provides for treatment, queuing, and routing of inbound calls.
* Formal agents are considered active when they manually sign in to the Response Group application web sign in page. Informal agents are considered active when they login to the Lync client, because they are automatically signed in to their Response Groups when they login.
* A workflow defines the behavior of a call from the time that the phone rings to the time that someone answers the call. The workflow specifies the queue to use for holding the call, and specifies the routing method to use for hunt groups or the questions and answers to use for interactive response groups. A workflow also defines settings such as a welcome message, music on hold, business hours, and holidays.
You use the Response Group Configuration Tool to create workflows. You can access the Response Group Configuration Tool from the Response Group page of Lync Server Control Panel.
Reference: Create Response Group Workflows
