The Cisco Unified Communications architecture supports which three technologies? (Choose three.)
A. Physical Security
B. Cisco Unified Video Advantage
C. Intelligent Building Management
D. Contact Center
E. Workforce Optimization
F. Smart Grid Management
Answers look to be correct.
https://cdn.ttgtmedia.com/searchUnifiedCommunications/downloads/Cisco.UCManager.Architecture.CH1.pdf
Page 6
The Cisco UC system integrates the following major communications technologies:
■ IP telephony: IP telephony refers to technology that transmits voice communications
over a network using IP standards. Cisco UC includes a wide array of hardware and
software products such as call-processing agents, IP phones, voice-messaging systems,
video devices, conferencing, and many other applications.
■ Customer contact center: Cisco Unified Contact Center products are a combination
of strategy and architecture to revolutionize call center environments. Cisco Unified
Contact Center promotes efficient and effective customer communications across large
networks by enabling organizations to draw from a broader range of resources to
service customers. These resources include access to a large pool of agents and
multiple channels of communication and customer self-help tools.
■ Video telephony: The Cisco Unified Video Advantage products enable real-time video
communications and collaboration using the same IP network and call-processing
agent as Cisco UC. Cisco Unified Video Advantage does not require special end-user
training. Video calling with Cisco Unified Video Advantage is as easy as dialing a
phone number.
■ Rich-media conferencing: Cisco Unified MeetingPlace creates a virtual meeting
environment with an integrated set of IP-based tools for voice, video, and web
conferencing.
■ Third-party applications: Cisco works with leading-edge companies to provide the
broadest selection of innovative third-party IP communications applications and
products focused on critical business needs such as messaging, customer care, and
workforce optimization.
I agree with you
Correct Answer: BDE