Which tool is the best one to use to start the troubleshooting process?

When troubleshooting a single Cisco Unified Presence user complaint, which tool is the best one to use to start the troubleshooting process?
A. Cisco Unified Real Time Monitoring Tool
B. Cisco Unified Presence System Troubleshooter
C. Cisco Unified Presence Monitoring Tool
D. Cisco Unified Presence Viewer

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