Which two callmanagement components can meet these requirements?

You are setting up a new Cisco Unity Connection system for a client. The client requires a separate number setup the correct sales group. Which two callmanagement components can meet these requirements? (Choose two)
A. contact template
B. system call handler
C. interview handler
D. directory handler
E. custom recording

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8 thoughts on “Which two callmanagement components can meet these requirements?

  1. You are setting up a new Cisco Unity Connection system for a client. The client requires a separate number setup for the sales group to play information about its product lines and to route the calls to the correct sales group.

    Which two call-management components can meet these requirements? (Select two.)

    I think the following are correct:
    C:
    Interview handlers collect information from callers by playing a series of questions that you have
    recorded, and then recording the answers offered by callers. For example, you might use an interview
    handler to take sales orders or to gather information for a product support line.
    You can specify who receives the messages for the interview handler, whether the message is marked for
    dispatch delivery, whether the message is marked urgent, and what action to take next on the call after a
    message is left

    1. bob even for this additional part of question about product line this question still has answers B and D with focus on B. Call Handler works as IVR system. D will help finding correct people from sales group. We can simply route call to a directory number after message.

      The truth is that we are not being asked for any recording. So we need only to inform customers and not gather their feedback – according to the question.

  2. My guess is B and D for this. I dont think Interview handler is suitable for this scenario and A is irrelevant

  3. This question also talks about playing information about its product lines. I think System Call Handler and Custom Recording. Call Handler for routing the calls and Custom recording to play information.

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