Which two options are the two reasons for this issue?

The administrator at Company X is trying to set up Extension Mobility and has done these steps:
-Set up end users accounts for the users who need to roam
-Set up a device profile for the type of phones users will be allowed to log in
Users have reported to the administrator that they are unable to log in to the phones designated for Extension Mobility. Which two options are the two reasons for this issue? (Choose two.)
A. The user device profile is not associated to the correct end user.
B. The username must be numeric only and must match the DN.
C. The Extension Mobility service has not been enabled under the Cisco Unified Serviceability Page.
D. Extension Mobility has not been enabled under Enterprise Parameters.
E. The user must ensure that their main endpoint is online and registered, otherwise they cannot log in elsewhere.

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