Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A. agents
B. IVR ports
C. PSTN gateway trunks
D. reporting ports
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A. agents
B. IVR ports
C. PSTN gateway trunks
D. reporting ports