Which two tasks must be completed to correctly handle this request when you use the Microsoft Dynamics Sure Step Methodology?

As a project manager, you need to incorporate a change request into the project.
Which two tasks must be completed to correctly handle this request when you use the Microsoft Dynamics Sure Step Methodology?
(Each correct answer presents part of the solution. Choose two.)
A. Complete a customer review and approval.
B. Complete a plan-do-check-act cycle.
C. Complete a change request form.
D. Complete a work breakdown structure.
E. Complete a risk identification.

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