A UCCX manager is monitoring several groups and has added a new team for the finance department. The manager can monitor all team members except those that have just been added in the finance department.
Which UCCX administration steps can resolve the issue?
A. Wizards> RmCm Wizards > Modify existing service queue
B. Subsystem> RmCm> Resources
C. Subsystem> RmCm> Contact service queue
D. Subsystem> Team> Assign supervisor and contact service queue
E. Tools> User management> Agent capability view
B
Resource is assigned to a team under Resource Configuration
D would need to be Subsystem-RMCM>Teams to assign resources in the team
I agree with jz.
The other menus are incomplete. Maybe the manager added the resources and configure a resource group, but he never added them into a team.
At the beginning of the sentence it says that “he added a new Team” and we could assume that it was a complete configuration.
So the finally step is assigning the resources to a team (Subsystem > RMCM > Resources).
I think D as well.
I think is D.