Janine explains that WI-FI connectivity from her MacBook Pro is intermittent when she is at home. Which of the following questions would help you further evaluate this WI-FI issue? Select two. A. What web browser are you using? B. Are…
After completing the repair, which of the following should always be used to verify that the issue is resolved so that repeat repairs and unnecessary part usage will be reduced? A. Mac Hardware test (MHT) B. Mac Service Toolkit (MaST)…
What is this tool used for when servicing a MacBook Pro (Retina, 13-inch, Early 2013)? A. Removing the interposer. B. Flipping up the locking lever connectors. C. Installing Thin, Multi-Pin Horizontal cables. D. Disconnecting the Vertical Insert Connectors (JST).
A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and…
Examine the image. Why is it necessary to position the logic board of a MacBook Pro (13-inch, Mid 2012) as depicted? A. To prevent damage to the microphone cable. B. To prevent damage to the left speaker. C. To prevent…
The display on Margaret’s MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair? A. Eligible for warranty service.…
Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two. A. Run Software Update on the Mac with the Apple Display…
You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011). Which of the following must also be replaced? A. Thermal pad and conductive wrap B. Thermal paste and heat sink C. Card holder and screws D. Black…
After disconnecting all other Mac Pro (Late 2013) parts, which of the following components remains? A. Thermal center B. Thermal unit C. Thermal core D. Thermal structure
William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month sabbatical. What is the Apple recommended level of battery charge for storing the computer? A. 10 percent B. 20 percent C. 50 percent…