Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.…
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first? A. Verify that iPhone Cellular…
Why is it important to use the Globally Unique Identifier (GUID) partition scheme on an Intel-based Mac? SELECT TWO. A. The GUID partition scheme contains the necessary standard apps for OS X. B. Firmware updates for Intel-based Macs require a…
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue? A. Hold the Shift key at start up to Safe Boot. B. Start the iMac…
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)? A. Reset all of the settings on the Apple TV and…
The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next? A. Reinstall OS X using the Recovery System. B. Replace the hard drive. C. Erase…
Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be…
John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature? A. Open System Preferences and click Desktop…
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue? A. Attempt to open a different Pages document. B. Quit Pages and try to…
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method? A. Restore B. Disk Utility C. Console D.…