A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task? A. Startup from OS X Recovery and choose the…
Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most? A. A customer is having trouble sending and receiving Mail on a company wireless network. B. A customer will intermittently have a…
Which of the following are features of OS X designed to enhance the security and privacy of user content? SELECT THREE, A. Gatekeeper B. FileVault2 C. Boot Camp 5 D. Firewall E. Terminal F. Console G. Safe Boot
Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file? A. FileVault B. Local Snapshots…
Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR. A. iPad Classic in disk mode B. USB 2.0 C. USB 3.0 D. USB 2.0 Drive plugged into Airport Express E. SCSI-S F. FireWire…
Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the…
At which stage in the startup process does the Mac know which startup disk to choose? A. Firmware B. Software C. Hardware D. Boot Loader
What information is stored in iCloud Keychain? SELECT THREE. A. Touch ID and passcode used to unlock your iOS device. B. Safari website user names and passwords. C. Most Wi-Fi network names and passwords D. Apple ID purchase history and…
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud? A. Select iCIoud Drive from the Finder sidebar and click the Applications…
Brandon is returning to iPhone after trying a competitor’s smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help? A. Create a new Apple ID at appleid.apple.com. B. Send an email to…