Which three options are strengths of a business-focused CIO? (Choose three) A. industry knowledge B. cost control C. governance D. relationship building E. service delivery F. technical knowledge
Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience? A. Cisco WebEx B. Cisco SocialMiner C. Cisco Finesse D. Cisco Jabber
Which of the following statements best describes the capability to enable any-to-any collaboration as one of the key Cisco collaboration differentiators? A. Enable people to collaborate securely using any suitable endpoint device to exchange information B. Enable a unique and…
Which tool offers a blueprint for designing and deploying a full-service, comprehensive network to support business needs? A. Cisco Steps to Success B. Cisco Smart Business Roadmap C. Cisco Collaboration Use Case Tool D. Cisco Smart Business Architecture
Cisco supply chain agility solutions are addressing a crucial part within the manufacturing industry. Which of the following is the main driver of that branch of industry? A. achieve lower unit costs B. ensure quality standards to customers C. increase…
Which process makes use of the Cisco Installed Base Lifecycle Management (IBLM) initiative and transformative network approach? A. a high-level approach in analyzing the existing customer infrastructure B. a high-level approach in understanding the customer business model C. a detailed…
Which option represents an implication question? A. How many people are involved in the XYZ process? B. Do you perceive a business disadvantage due to non-availability and lack in transparency? C. How does your workforce’s lack of integration affect time…
Which of the following is a reason why it is important to identify and collect business KPIs when designing the Cisco Collaboration Architecture? A. to be able to identify the weakest building blocks of the business model and propose Cisco…
Which two questions represent market trend complexities for considering a new collaboration experience? (Choose two.) A. How can we ensure that our employees are making the best use of all this information? B. How do you deal with cultural and…
The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI? A. customer segments B. key activities C. CRM D. channels