If you navigate away from the page without saving the Script, you will not lose any work you have completed.
If you navigate away from the page without saving the Script, you will not lose any work you have completed. A. True B. False
If you navigate away from the page without saving the Script, you will not lose any work you have completed. A. True B. False
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views? A. Reports B. Dashboards C. Dynamic Views D. All of the above
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit? A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting…
Which definition matches the ACD Evaluation Method Best Available Skills? A. Looks for the first available agent and ignores any skill requirements B. Matches the interaction to the first available agent who has all of the requested skills C. Evaluates…
A system that routes interactions based on an algorithm which determines the best available agent for an interaction A. Architect B. Automatic Call Distribution C. Call Routing D. Scheduling
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.) A. The maximum capacity that an agent may handle simultaneously for each supported media type B. The after call work time for each media type C. The length…
Why must you create queues for ACD functionality to work? A. Queues are the waiting lines for the agents who will be assigned interactions through ACD B. Queues provide ACD with a means to determine the skill level requirement of…
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality? A. Account Codes B. Wrap-up Codes C. Resolution Codes D. Status
Which definition matches the After Call Work option Optional? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may…
What browsers are supported for use with all Genesys Cloud features? (Choose two.) A. Internet Explorer B. Firefox C. Chrome D. Safari E. Opera F. Avant