What is a critical question in an Evaluation Form?
A. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
B. Critical questions are questions that the agent must answer.
C. Critical questions are multiple choice questions that have a higher weight than non-critical questions.
D. If answered “No”, critical questions will result in an evaluation score of zero for the interaction.
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