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HOTSPOT
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Explanation/Reference:
Box 1: No
With Power Virtual Agents, you can hand off conversations to live agents seamlessly and contextually.
When you hand off a conversation, you share the full history of the conversation (the context) as well as all user-defined variables. Having access to this context means live agents that are using any connected engagement hub can be notified that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.
Box 2: Yes
By default, chatbots created with Power Virtual Agents and published to a website will load without a greeting, and will passively wait for the user to start the conversation.
However, you can use custom CSS and JavaScript code to automatically have the bot start the conversation when the bot loads.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off https://docs.microsoft.com/enus/power-virtual-agents/configure-bot-greeting