Home » Network Appliance » NS0-156 » How does the NetApp Remote Support Agent (RSA) connect to NetApp support?
How does the NetApp Remote Support Agent (RSA) connect to NetApp support?
A. NetApp Support initiates a secure connection to the RSA.
B. NetApp Support initiates a non-secure connection to the RSA.
C. The RSA initiates a secure connection to NetApp Support.
D. The RSA initiates a non-secure connection to NetApp Support.
Correct Answer: C
Explanation/Reference:
Explanation:
Remote Support Agent uses the following security measures:
· Connections are outbound only.
Connection between Remote Support Agent and Remote Support Enterprise is always initiated by Remote Support Agent. This ensures that there is only an outbound connection from your site to technical support.
All communications are authenticated.
Communication between Remote Support Agent and Remote Support Enterprise is encrypted using 128-bit VeriSign signed Secure Socket Layer (SSL) certificates. Remote Support Agent retains a copy of the Remote Support Enterprise public certificate to ensure that communication occurs only with
NetApp Support. If the authentication fails, the connection is broken and no data is sent.
NetApp Remote Support Agent (RSA) is supported on the RLM and SP modules. Link: https://library.netapp.com/ecm/ecm_download_file/ECMP1200041
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