Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported? A. Create a Report Chart that summarizes Work Order Line Items…
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? (Choose two.) A. Create operating hours for the Service Resource. B. Create operating hours for…
Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? (Choose two.) A. Create a child Work Order for…
Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available? (Choose two.) A. Manage Attached Articles and Search the Knowledge Base. B. Attach…
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.) A. Product Catalog B. Site Details C. Asset History D. Contact E. Address
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences? A. Service Objectives and Work Rules B. Service Levels and Work Rules C. Service Objectives and Work Types D. Service Contracts and…
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? (Choose three.) A. Select a Service Appointment from the list,…
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue. How can the Dispatcher ensure that the required staff is assigned to the project? A. Assign the existing…
Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be managed on the Resource? A. Add the Resource Skill and create Absence once expired. B. Add the Resource Skill and track…
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap…