Universal Containers (UC) wants to better understand their service business and Field Service Technician teams’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide? (Choose two.)
A. Proactively adjust to demand fluctuations.
B. More consistently meet customer response times.
C. More accurately assign Work Orders based on skills.
D. Proactively adjust Service Contracts.
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