Scenario: A Citrix Administrator wants to shadow a user’s application session on a XenApp server but is experiencing an error and CANNOT connect to the user session. However, the administrator can successfully shadow a VDI user session.
What caused this issue?
A. User account control (UAC) is blocking the remote assistance executable.
B. The remote control port on the machine with Citrix Director is NOT properly configured.
C. The Windows Remote Assistance feature is NOT enabled on the master image.
D. The user is NOT giving the administrator permission to shadow the session.
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