A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
Internal and external users are able to connect to their desktops.
External sessions connect via a Unified Access Gateway.
Users are immediately able to reconnect but will be disconnected again in a few minutes.
Internal sessions, connected directly to the desktops, are not impacted.
While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?
A. A misconfigured network load balancer is in front of the Unified Access Gateway appliances.
B. A misconfigured network load balancer is in front of the Connection Servers.
C. Required firewall ports are not open in front of the Connection Servers.
D. Required firewall ports are not open in front of the Unified Access Gateway appliances.
