While trying to login into a tenant a blank page is displayed with a Submit button in the upper left-hand corner.
The Identity Appliance messages log located in /var/log/ shows an error message similar to the following:
T16:50:18-05:00 lsassd[2913]: GSSAPI Error: The referenced context has expired (Unknown error)
T08:34:41-06:00 vmdirD. t@139870073485056: Lockout policy check – password expired.
(cn=tenantadmin,cn=users,dc=tenant)
T11:58:03-06:00 lsassd[2943]: GSSAPI Error: The referenced context has expired (Unknown error)….
Account "cn=tenantadmin,cn=users,dc=qic" password expired and caused login/bind from IDM to fail.
YYYY-03-18
T11:38:46-06:00 denqca3vcacid01 vmdirD. t@140689332778752: LoginBlocked DN
(cn=tenantadmin,cn=users,dc=tenant), error (9239)(Account access blocked)
What event caused this error?
A. The SSO internal tenant administrator password has expired.
B. The service account used to start IIS does not have sufficient privileges.
C. The integrated Windows authentication identity source experiences an error.
D. The Tenant Administrator account has been locked in Active Directoy.
