What is the most important pre-requisite(s) a sales specialist should ask for?

As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A. What kind of data will the customer store in an information lifecycle appliance?
B. Does storage virtualization use IBM Spectrum Virtualize?
C. What are the RPO and RTO objectives for each application?
D. Does storage management use IBM Spectrum Control?

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