What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
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