An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Activities and Tasks, Change
B. Problem, Change, Release, and Work Order
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Process Request, Change, and Work Order
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