What must be created to get an accurate idea of customer satisfaction and how it rates against the organization’s target and the competitors’ ratings?
A. Create a benchmark column for the competitor’s rating and create a customer satisfaction metric using performance pattern of ‘Above target is positive’.
B. Create a stretch column for your customer satisfaction target and set the competitor’s rating using performance pattern of ‘Below target is positive’.
C. Create a customer satisfaction metric using performance pattern of ‘Above target is positive’ and set the target value as the competitor’s rating.
D. Create a customer satisfaction metric using performance pattern of ‘On target is positive’, where the lower threshold is the customer’s rating and the upper threshold is your stretch target.
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