A business services customer reports issues with a case entity.
You have two support tiers. Your support users are grouped by their tiers into separate business units, security roles, and teams.
You want to create a business process flow that is unique for each support tier, with tier- specific fields and stages on the case entity.
You do not want to allow your first-tier users to use the second-tier process flow.
What should you do?
A. Create two business process flows and two main forms. Enable one form for each tier’s security role. Then associate the corresponding business process flow with its form.
B. Create two business process flows. Assign the first support-tier security role to the first- tier business process flow only. Enable the second supporttier security role for both business process flows.
C. Create two business process flows. Make the second-tier team the owner of the second- tier business process flow, and make the first-tier team the owner of the first-tier business process flow.
D. Create one business process flow. Configure it with branches into two separate stage paths, depending on the business unit related to the user working on the case.
