Home » Oracle » 1z0-457 » When Oracle Enterprise manager is integrated with My Oracle Support, what are the three capabilities that can be performed?
When Oracle Enterprise manager is integrated with My Oracle Support, what are the three capabilities that can be performed?
A. Assigning incidents to the IT staff for problem resolution
B. Monitoring, updating, and creating service requests
C. Comparing the patches installed in your configuration with What Oracle recommends
D. Integrating with the external ticketing system and viewing the status of the help desk tickets opened Oracle Enterprise Manager
E. Viewing the current patch recommendations from Oracle in Oracle Enterprise Manager’s Patch Recommendation
Correct Answer: BCE
Explanation/Reference:
B: With Enterprise Manager 11g’s integration into My Oracle Support, from a single console the system administrator can now enable a personalized support experience along with managing their IT environments. This integration provides full access to the features of My Oracle Support, including simplification of service request submission, configuration information view, Knowledge Management articles, Patch Advice, along with the rich suite of System Management features provided by Oracle Enterprise Manager 11g. This integration simplifies and expedites the resolution process by allowing the customer to go from identification of a problem to resolution such as downloading, validating and applying a patch, all from a single console and workflow. Users also benefit from the social community capabilities allowing customers to validate results with other customers and understand how many other customers have downloaded a specific patch.
E: Patch recommendations
In this page only the recommended security Patches are displayed. As you can see the are related to a specific database in your Environment.
Note:
* Through integration with My Oracle Support, Oracle Enterprise Manager enables the customer to personalize and simplify their Support experience. This integration provides a unique community experience allowing administrators to share experiences with their peers at other companies and receive proactive fixes for unforeseen IT issues, expedite problem resolution and automate patching workflows expediting maintenance operations such as patching of applications across their IT environment. This integration of Systems Management and personalized Support provides our customers a key differentiator and advantage over their competitors, and can only be delivered by Oracle.
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