Your customer purchased Collaborative Support when they ordered a number of HP servers for their data center The customer is experiencing problems with Red Hat software on these servers How can HP help the customer resolve this software problem?
A. HP will first determine if the problem is related to hardware or software If the problem is due to a software issue. HP will direct the customer to Red Hat for resolution
B. HP will first recommend a fix, If this fix does not resolve the problem. HP will contact Red Hat on behalf of the customer and work together for a resolution
C. HP will troubleshoot the software problem for the customer and take responsibility for the issue until it is resolved.
D. HP will direct the customer to Red Hat for resolution because software issues are not covered by Collaborative Support.
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