Rashmi recently started working as a customer care representative for a bank. After receiving a customer complaint over the phone, she wrote an email to send to grievance department in the bank. The email included customer’s full name, bank account number, residential address, email address and contact number.
She picked 2-3 resources/employees from the intranet site of the bank, which belonged to the grievance department and sent the email.
Please select the most ideal scenario from a privacy point of view?
A. Rashmi should have included some of the customer information in the email and send to grievance team.
B. Rashmi did the right thing by sharing all customer details to parties identified from company intranet.
C. Rashmi should have ascertained who in the grievance team is/are authorized to handle the complaint request and only then should have sent the customer details to the concerned person(s).
D. none of the above
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