Administrators receive a call saying Joe, a user, is not receiving email on his mobile device, although all other functions are normal. Which of the following are the MOST likely actions to perform to troubleshoot the problem? (Select TWO).
A. Ask if the device is powered on B. Look into the MDM portal for device status and logs
C. Ask if Joe is located in a basement
D. Check for account status
E. Ping the device
