After migrating the company’s entire datacenter infrastructure to a private IaaS solution, while at the same time maintaining the current network and server logical configuration, the IT director eliminated 50% of the IT engineering staff. The remaining staff has now shifted focus from a daily server maintenance and upkeep role, to more of a service provisioning, performance, and reporting role. Which of the following was MOST impacted by this migration?
A. Service design
B. Service strategy
C. Service operation
D. Service transition
It seems that they shifted from Service Operation to (mostly) Continual Service Improvement, no?
This answer I believe is wrong and Service Operation was impacted by the move to IaaS