Your client has noticed that inbound emails from customers are not creating or updating service requests. Which step should they perform to automate it?
A. Adjust the inbound message filters.
B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C. Adjust permissions on all customer’s profiles.
D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
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Correct Answer: D
Email profile option SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING : Indicates if inbound emails from customers must be processed automatically by creating or updating an SR.